betje's Privacy Policy

betje collects two types of information from you: information you provide directly and information collected automatically. A detailed description of both categories is given below.

Information You Provide Directly

• Name, date of birth, and contact details (mobile number, email address)
• Identity verification information provided during account registration
• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Communication details provided via support chat or email

Information Collected Automatically

• IP address, device type, and operating system
• Browser version and preferred language settings
• Browsing behavior on the site, duration of page visits, and gaming activity
• Information collected through cookies and similar tracking technologies

betje uses your information only for the following legitimate purposes and it is never used in an unauthorized manner under any circumstances.

• Account Management: Creating and maintaining your betje account, verifying your identity, and ensuring secure login.
• Financial Transactions: Processing deposits and withdrawals, preventing fraud, and ensuring financial security.
• Customer Support: Resolving your questions and issues, and managing 24/7 live chat and email support.
• Platform Improvement: Enhancing the gaming experience, identifying technical issues, and adding new features.
• Responsible Gaming: Analyzing play patterns to identify and prevent potentially problematic gaming behavior.
• Communication: Sending important updates, security alerts, and relevant promotional messages.

betje uses the latest technology to protect your information. Our security measures are as follows:

• SSL Encryption: All data transmission is secured through 256-bit SSL encryption technology, ensuring banking-grade security.
• Secure Servers: Your information is stored on access-controlled, firewall-protected servers.
• Restricted Access: Only authorized staff can access your personal information, and they operate under strict confidentiality agreements.
• Regular Security Audits: Our systems are reviewed regularly and any potential vulnerabilities identified are addressed.
• Data Minimization Policy: Only the information necessary to provide the service is collected.

However, it is not possible to guarantee that any transmission of information over the internet is completely secure. You are also responsible for keeping your account password secure.

betje never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete your transactions.
• Technology Partners: Technology companies that help operate the platform may access limited information under strict confidentiality agreements.
• Legal Obligations: Information may need to be disclosed by court order, regulatory authority demand, or as required by law.
• Fraud Prevention: Cooperation with law enforcement agencies may occur to investigate suspicious activity.

Outside the cases mentioned above, your information will not be shared with any third party under any circumstances without your consent.

Cookies and similar technologies are used on the betje website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and protecting your account.
• Performance Cookies: Collect information to understand which parts of the site are used most.
• Functional Cookies: Remember your preferences, such as language settings and login information.

You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the site.

betje is a responsible gaming platform operated exclusively for users aged 21 and above. We do not knowingly collect any information from minors.

If we are informed that we have collected information from a minor, we will immediately delete that information and close the associated account. If a parent or guardian believes their minor child has registered on betje, please contact our support team.

betje retains your personal information for as long as it is necessary to provide the service or to meet legal obligations.

• Active account data — retained for as long as the account remains active.
• Financial transaction records are retained for a specified period after account closure as required by legal obligations.
• Once the need has ended, information is securely deleted or anonymized.

As a betje user, you have the following rights over your own information:

• Right of Access: You can find out what information betje holds about you and request a copy of it.
• Right to Rectification: If there are any errors in your personal information, you can request that they be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be limited.
• Right to Object: You can object to the use of your information for a specific purpose.
• Right to Data Portability: You can request your information in a structured digital format.

To exercise these rights, contact our support team. We will respond to your request as quickly as possible.

betje processes transactions through bKash, Nagad, Rocket, and Upay. We take special precautions to protect payment-related information:

• Payment information is sent directly to the relevant payment gateway — betje never stores your mobile banking PIN or password.
• All financial transactions are completed through encrypted channels.
• Automatic alerts are triggered in the case of unusual transactions.
• Every deposit and withdrawal transaction goes through a security verification process.

The betje website may contain content from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi). These providers have their own privacy policies that are outside betje's control. We recommend that you review the privacy policy of any third-party service before using it.

betje reserves the right to amend this privacy policy at any time. For significant changes, we will notify you in advance — by posting a notice on the platform or sending a message to your registered contact.

Continuing to use betje after a policy change will be considered your acceptance of the new policy. It is therefore recommended that you check this page regularly.

If you have any questions, concerns, or requests regarding access to information related to this privacy policy, please contact us: